I’m loving it: Retrace Health: “family-doc”-styled online primary care by nurse practitioners

Time for a big fat shout out and plug for a really sweet (and cost effective) way to get basic healthcare needs taken care of.

My housemate works for an online healthcare startup called Retrace Health. I feel lucky, cuz I wouldn’t know about it otherwise, and am on-board in a phase of the startup’s growth that’s quite advantageous to me.

TL;DR: $100 yearly fee, then video visits are $50/visit. (12 months of visits are free if you sign up using the promo code I posted on Facebook!)

I’ve been very happy with the video visit / remote-primary-care structure; my video visits tend to be 45 minutes with my primary care provider, whereas my doctor visits generally afford me no more than 15 minutes with a doc, at ~$150 / visit.

So yes, it’s a tradeoff – you’re getting an advance practice registered nurse (APRN) instead of a full-on MD… but you get ~3x as long of a visit, for 1/3 the price… (or 0% of the price through 2015). APRNs can write prescriptions, order MRI’s and specialist care, etc. Affordability has made it a lot easier for me to be proactive about little things as they’re arising, rather than following my usual strategy of “waiting it out” to save money.

I also really dig the convenience of the video visits vs. driving somewhere.

It’s obviously limited, which everybody – including them – recognizes, so they’re good about referring to specialists to visit in person as the needs arise… but it’s a good home-base. I never had dreamed of being able to meet with a primary care (e.g. family medicine) provider as often as every month or two without concern for cost, but during this phase of health issues recently (knee, hemorrhoid, screwed-up-toe, tight right-upper-back) I’ve felt like I can basically get all the primary care I need without that worry.

I also feel really cared about and invested in personally/individually. I feel that I have a really thorough and connected relationship with my primary care provider. The accessibility for frequency of visit, and the ability to directly e-message and call my primary provider rather than just one of their staff – is really helpful to my ability to feel personally and closely cared for — in a way that more than outweighs the distance caused by connecting remotely. Retrace has worked hard to make it easy to get appointments with my main provider, rather than just being assigned random to a provider from an available pool who happened to have time available, which, according to my housemate, is often the unfortunate norm for online care.

(I also think my care provider, Jessica Fashant-Peterson, is pretty legit at this as well, so it’s not just a “systems” thing.)

Once, I actually even received a prompt from them to schedule a followup visit with me, even though it was a free visit. 🙂 They also post a custom-typed-out care plan into your online portal account after every visit, something I’ve not received elsewhere.

Frankly, as a bit of an entrepreneur myself, I’m not sure how they manage to provide all this at the rates they’re charging (even without the 2015 free deal). It’s a young startup, and time will tell whether they can actually make money delivering so much effort and value at so low a fee… but — at least for the moment — that’s their topic to be concerned about, and not mine…

(Another note: Membership is per-family… so though I’m the gimp right now, Rebekah can get free visits this year as well.)

Retrace is not the be-all-end-all, and like anything it has its tradeoffs. In-person care from MD’s has its advantages over online care from APRNs, there’s no question — but there are plenty of advantages of the Retrace setup as well, most of which I’d boil down to accessibility. It’s very affordable (basically free in 2015) and convenient… from which flows high frequency of care, and subsequently, both high quality of relationship and the ability to be more proactive rather than reactive with my care. The only scenario in which I wouldn’t find something like retrace to be of value as a part of my “care portfolio” is if accessibility was not a major problem for me with conventional healthcare, e.g. if I worked somewhere with amazing, low-deductible, low-copay health insurance… which I definitely do not!

(UPDATE: I now understand you can get free home visits too as a part of the coupon code offer.)

So yeah, I decided to share this because I’m quite happy to have stumbled across Retrace by the luck of a housing arrangement… and figured it was silly to not take half an hour or so to write this up and share it with others.

P.S. Here’s the official blurb I got from their ops director: (emphasis is mine)

RetraceHealth is welcoming people to become Premium RetraceHealth members for $99/year/household. If they sign up using Daniel’s coupon-code, they will get 12 months of free video and home visits. If you are interested, become a member at this link and enter Daniel’s coupon code.



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